Refund policy

Last updated: October 13, 2026

Our 30-Day Satisfaction Guarantee

We want every Bemerio product to be a blessing in your home. If something isn’t right with your order, we’re here to help.

  • Return window: 30 days from the day your order is delivered
  • Multiple packages: the 30 days start when the last package arrives
  • Damaged or defective items: free replacement at no cost to you
  • Response time: we reply to every email within 1–2 business days
  • Refunds: issued to your original payment method

Please email us before sending anything back. We can’t accept returns we haven’t approved.

How to Start a Return

Email us at bemeriosupport@gmail.com and include:

  • Order number: found in your order confirmation email
  • Item(s): the product(s) your request is about
  • Reason: a short description of the issue or why you’re returning
  • Photo or video: if the item is damaged, defective, or incorrect

What happens next:

  • Step 1: we review your request and reply with next steps
  • Step 2: if approved, ship your return within 7 calendar days
  • Step 3: keep your tracking number until your return is complete

Sending a request starts the review. It does not mean your return is approved yet.

Damaged, Defective, or Wrong Items

Please check your order when it arrives. Contact us within 30 days of delivery if:

  • My Mood Bible: the speaker won’t power on, a button doesn’t work, the audio is distorted or silent, or you received the wrong language version
  • Adams’ Chart of History: the book arrived with torn or creased panels, damaged binding, or printing defects
  • Wrong or missing items: you received the wrong product, or something is missing (such as the power cable or instruction booklet)

Once we confirm the problem, we’ll send you a free replacement. In most cases you won’t need to send the original item back. If we need it for inspection, we’ll cover the return shipping. Testing a speaker to see if it works does not affect your right to a replacement.

Returning an Unused Item

Changed your mind? You can return an unused item within 30 days of delivery if:

  • Approval: you’ve contacted us and received a return authorization
  • Condition: the item is undamaged and in the same condition you received it
  • My Mood Bible: the speaker, power cable, instruction booklet, and printed box are all included
  • Adams’ Chart of History: the book has no writing, markings, stickers, tears, or water damage, and the panels are folded back into the cover

Opening the packaging to look at your item does not by itself make it ineligible for return.

Non-Returnable Items

The following can’t be accepted as standard returns:

  • Items damaged after delivery through misuse, accidents, or improper care
  • Books that have been written on, marked, or torn
  • Items missing original parts or accessories
  • Free gifts, unless they’re returned with the qualifying purchase
  • Shipping protection fees and gift cards

These limits never affect our support for genuine defects or shipping mistakes, or your rights under applicable law.

Exchanges

  • Language swap: if you ordered the wrong version of My Mood Bible and it’s unused, we’ll swap English for Spanish or Spanish for English
  • Other changes: we’ll process a return for the original item, and you can place a new order for the one you want

Return Shipping

  • Our mistake: for damaged, defective, or wrong items, Bemerio covers all return shipping costs
  • Change of mind: you pay for return shipping. If we provide a label, we’ll tell you the cost before you ship.

Please pack returns securely, ideally in the original box. We aren’t responsible for returns sent without our approval or without tracking.

Refunds

  • Transit: returns usually take 3–7 business days to reach us
  • Processing: we inspect your return and process your refund within 7 business days of arrival
  • Bank posting: your bank or card provider may need another 5–10 business days
  • Method: refunds go back to your original payment method only
  • Amount: we refund what you actually paid, after any discounts or bundle pricing

Original shipping and shipping protection fees are non-refundable unless the return is due to our error. Free gifts have no cash value. A replacement doesn’t restart your 30-day window. If you haven’t received your refund 15 business days after we confirm it, please email us.

Order Cancellations

  • Not yet shipped: email us as soon as possible and we’ll cancel your order with a full refund
  • Already shipped: we can’t cancel it, but you can request a return once it arrives

Lost, Stolen, or Undelivered Packages

If your tracking shows your package as delivered but you can’t find it, or it hasn’t arrived within the expected time, email us with your order number. We’ll check the tracking and work with the carrier to resolve it.

  • With shipping protection: we’ll replace or refund orders confirmed lost, stolen, or damaged in transit

Your Legal Rights

  • EU & UK customers: you may cancel or return your order within 14 days of delivery for any reason, as long as the item is in the condition described above

This policy does not limit any other consumer rights you have under the laws of your country.

Contact Us

Questions about a return, refund, or your order? We’re happy to help.

  • Email: bemeriosupport@gmail.com
  • Contact page: bemerio.com/pages/contact
  • Response time: 1–2 business days

“Let all that you do be done in love.” 1 Corinthians 16:14